1. Introduction

At Twin Palms, your privacy and trust are of utmost importance to us. This policy explains how we collect, use, and protect your personal information when you visit our website, book your stay, or interact with our team. 

2. Information We Collect

We may collect the following information:

• Personal Details: Name, contact number, email address, and ID proof (as required by law).
• Booking Information: Check-in/check-out dates, preferences, and special requests.
• Payment Details: Billing information processed securely through authorized gateways.

3. How We Use Your Information

Your information is collected to:

• Confirm and manage bookings.
• Provide personalized guest experiences and tailored services.
• Communicate updates, special offers, or relevant notifications (only with your consent).
• Fulfill legal and administrative requirements.

4. Information Sharing

We do not sell or rent your personal data. However, we may share it with:

• Authorized service providers (such as payment processors, cleaning staff, or maintenance personnel) to ensure seamless service.
• Legal authorities, if required by law or for safety compliance.

5. Data Protection

We implement appropriate administrative and digital safeguards to secure your information against unauthorized access or misuse. While we use industry-standard practices, no online platform can guarantee complete security.